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Discussion topic: Billing error - Formal COMPLAINT

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This message was authored by Karl15 This message was authored by: Karl15

Billing error - Formal COMPLAINT

I was billed £48.32 on 01st feb and £49.25 on 01st March. I did not authorise these charges & no notice was given of the large increases. I respectfully ask you credit my bank account to the sum of £28.32 for February and £29.25 for march. Regards

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Billing error - Formal COMPLAINT

Posted by a Superuser, not a Sky employee. Find out more

You are not talking to Sky support here as this is a community where customers help each other.

 

An increase like that is probably due to a discount coming to an end, when it was added you would have been told how long it lasts for which is usually 18 months. So now it the time to call Sky to see if they will offer you a new discount if you agree to a new 18 month contract.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Billing error - Formal COMPLAINT

Posted by a Superuser, not a Sky employee. Find out more

You are not talking to Sky support here as this is a community where customers help each other.

 

An increase like that is probably due to a discount coming to an end, when it was added you would have been told how long it lasts for which is usually 18 months. So now it the time to call Sky to see if they will offer you a new discount if you agree to a new 18 month contract.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by daveNOS This message was authored by: daveNOS

Re: Billing error - Formal COMPLAINT

Posted by a Superuser, not a Sky employee. Find out more

@Karl15 You would have had notification when you bills where produced which is 14 days before payment is taken, it's not Sky's fault if you don't view your bills.

-------- Please note i am not a Sky employee ----------
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Billing error - Formal COMPLAINT

Posted by a Superuser, not a Sky employee. Find out more

@Karl15  If you want to raise a formal complaint then you need to follow proper channels 

 

posting on a public forum doesn't qualify 

 

https://www.sky.com/help/articles/how-to-make-a-complaint


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