Billing and refund

[Barry+brennan]

I've just realised that I've been paying for ultra tv and I don't have or use it? And in wanting to cancel next billing and receive a full refund of it?

[Daniel0210]

@Barry+brennan 

You need to contact Sky to reduce any part of your Sky TV package giving the required notice of 31 days. Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky. You won't get a refund on previous bills.