Billing Issue

[Valija]

I moved my Sky subscription to Vodafone on 19/01/2023. However, Sky is stilling billing me and taking money from account. It was active line takoevr, but for some bizzare reason Sky is still billing me. I need my account to be cancelled and two months of subscription charges refunded. 

Thanks 

[Lisa-P1987]

Did you receive confirmation from us that we were cancelling your services, something like "we're sorry to see you go" kind of email?