Billed out of contract

[Tindo]

My broadband contract ended today as I have moved to a new ISP. But this evening I just got a notification that I have been billed for the new month. 

How do I get a refund?

[Daniel0210]

@Tindo 

Bills are generated 14 days before the payment date so this one will have been generated whilst you were still a customer. 

Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking a bit longer.

[caesarome]

---

@Tindo wrote:

How do I get a refund?

---

Now they have have left you should see a credit on your account, it might appear on what will have been your next bill so when you see this post back here as we can get you some help to get this refunded.

[Tindo]

Hi guys. Took a while longer to come back to you..never saw the payment reversal. Is that normal?

[Daniel0210]

@Tindo 

Refunds normally take about six weeks from the last day of connection but posts on here still suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. They should be able to refund it in 3-5 WORKING days.

[Tindo]

Ta! Will try calling them.