Billed on cancelled account

[Ann-MarieH]

Hi I cancelled my SKY TV 2 years ago when I moved house and today I have received a bill for £132 With no explanation as to what it is for 

[caesarome]

When you cancelled did you get any acknowledgement from Sky regarding your cancellation ?

Can you still access your Sky billing account if so does anything show here:

https://www.sky.com/manage/bill/

[Ann-MarieH]

Hi there thanks for your reply 

I paid my final bill - they collected the equipment - case closed !  

I can access the account and the invoice says Billed Charges Dec - Jan £132 

that's it !! No detail

[SKY1992bf]

@Ann-MarieH  Using the link @caesarome  posted click on anything highlighted in blue as it should detail exactly what the charges are

do you have proof of postage for returning the equipment has I have a feeling it's a non return charge applied in error

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us Ann-MarieH. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂