Billed for returned equipment - how can this be?

[GuyWillans]

Well I tried out Sky and never again!!! I returned all their equipment both for broadband and then separately for tv. But no I've been billed by them for the TV, despite having got my wife to post it all and having both pictures of the package and proof of posting.

What do I do now - seems impossible to contact anyone and that despite doing everything right they're just stealing my money.

Advice and help please 🙏 

thanks Guy 

[Daniel0210]

@GuyWillans 

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[GuyWillans]

Thanks for the response, appreciate your help - but how poor are Sky that they think this is acceptable. Their mistake and they take my money with no easy accessible solution.

They're actually stealing!!!!

This is totally unacceptable.

Thanks for your help - realise you have nothing to do with Sky.

[Daniel0210]

@GuyWillans 

It is frustrating but not stealing (look up the definition of theft) so be careful about posting unfounded allegations.