Billed a full month after switching to another supplier

[Mischa7]

I switched to another provider for my Broadband on 26.1.14. I was out of contract with SKY. I have paid a full month on 7.2.24 which was a high amount of £39.50 which according to the bill is covered up to 6.3.24. I was of course charged a full month from my new supplier. This has resulted in very expensive month for Broadband. Should I not be entitled to a refund?

Thanks 

[Daniel0210]

@Mischa7 

Which supplier did you move to and how did you cancel with Sky?

[Mischa7]

@Daniel0210 I used an online switching service and moved to Vodafone. 

[Daniel0210]

@Mischa7 

Did you receive an email from Sky acknowledging your cancellation? 

[Mischa7]

@Daniel0210 yes received email and letter. They have the router back and have acknowledged the return.

[Daniel0210 · Accepted solution]

@Mischa7 

If you cancelled on 26 January you then started a 14 day notice period so ending 09 February. You should receive a refund of a full month less a couple of days which could take up to six weeks to reach you (if your payment method is still active) from the last day of your connection. 

[Mischa7]

@Daniel0210 Thanks for your help. I shouldn't have cancelled my direct debit.

[Daniel0210]

@Mischa7 

Sky will need to raise a cheque and post it to you so that'll mean a further delay. 

[Mischa7]

@Daniel0210 Thanks for your help.