11 Jun 2024 10:24 AM
11 Jun 2024 10:26 AM
Posted by a Superuser, not a Sky employee. Find out moreAs a new customer you can't change you're billing date until two billing periods have passed.
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.
If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.
Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.
11 Jun 2024 04:29 PM
Obviously I've been mislead then as I spoke to an agent on the phone and they changed it to the date I requested, they said it wouldn't be a problem as my account went active on the 23 an that I should not have been billed a month after the days of being active
11 Jun 2024 04:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mick1986 wrote:
and now my tv service has been restricted
So can you clarify your TV services are restricted so you can't view anything on your Sky subscription?
11 Jun 2024 07:27 PM
Yes I can clarify they have been restricted
11 Jun 2024 07:35 PM
Posted by a Superuser, not a Sky employee. Find out moreThen post 2 above applies I'm afraid.
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