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Discussion topic: Bill

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This message was authored by Mick1986 This message was authored by: Mick1986

Bill

Hi am new to sky tv and my sky account was activated on the 23rd which to my surprise I was billed less the then 24 hours I all so changed the billing date to the 17th which is wen I get paid and now my tv service has been restricted for a new customer am not happy
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Mick1986 

As a new customer you can't change you're billing date until two billing periods have passed. 

If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mick1986
Topic Author
This message was authored by Mick1986 This message was authored by: Mick1986

Re: Bill

Obviously I've been mislead then as I spoke to an agent on the phone and they changed it to the date I requested, they said it wouldn't be a problem as my account went active on the 23 an that I should not have been billed a month after the days of being active 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Mick1986 wrote:
and now my tv service has been restricted 

@Mick1986 

So can you clarify your TV services are restricted so you can't view anything on your Sky subscription?


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mick1986
Topic Author
This message was authored by Mick1986 This message was authored by: Mick1986

Re: Bill

Yes I can clarify they have been restricted 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Mick1986 

Then post 2 above applies I'm afraid. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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