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Discussion topic: Bill

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This message was authored by Vanessa5 This message was authored by: Vanessa5

Bill

My contract finishes on the 14th December. Can you please tell me why we are paying £21.66 for the 15th Dec -31st  Dec?

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This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

Bills are created 14 days ealier so that bill will be created on the 1st December when you are still a customer as the billing does stop just because you have give notice.

 

Once you have left the overpayment will appear as a credit on your account so post back on here when this happens as we can get Sky's messaging team to contct you as they can refund it back to you.

 

Reemember you have to give the required notice to cancel a contract, which is 31 days for TV and 14 days for Broadband and Talk unless you transfer elsewhere.

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Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

Thank you

I also have a separate price of £13.10 for the 1st Dec - 14th Dec.

Yes sky had more than 31 days notice that I was not going to renew with them.

 

Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Bill

Hi

 

I am no longer with Sky and my broadband has switched. How do I get payment back from being charged 15th Dec to 31st Dec £21.66?

 

Also will you post a bag for me to return the hub?

Thanks

Vanessa

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Vanessa5 wrote:
I am no longer with Sky and my broadband has switched. How do I get payment back from being charged 15th Dec to 31st Dec £21.66?

Also will you post a bag for me to return the hub?


@Vanessa5 

You’re talking to fellow customers here not Sky Customer Services.


If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Is the extra payment showing as a credit yet? 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Vanessa5 wrote:

Hi

 

I am no longer with Sky and my broadband has switched. How do I get payment back from being charged 15th Dec to 31st Dec £21.66?


@Vanessa5  

Do you see a credit on your account for this bill as it can only be refunded once this happens so let us know when you see this.

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Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

Sorry and thank you for this. I found the boxes that the hub came in so have used that. Also thanks for the website as I can at least get the pre-post label sorted and get the equipment returned before Christmas.

Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

I have just only been able to get onto my sky app and it seems that the credit is due to be return in Jan.

 

Thank you for your help it's just hard to actually get in contact with someone in person from sky as they always seem to divert back to this community page.

This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

If the credit doesn't get refunded back to you then reply here as we can then arrange for Sky's messaging team to get in touch with you via here as they can issue the refund for you.

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Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

Hello

I am now due a refund from sky and have noticed that it has not be paid back yet. All my previous bills where taken out on the 1st of every month so I just assumed the the refund would be refunded on the 1st Jan.  Is there anyway of getting in contact with someone from sky to get this sorted?

Thanks

Vanessa

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Vanessa5 if it showing as a credit we can escalate this to the sky messaging team who will likely reach out tomorrow.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

Yes please. Athough I might not be able to answer the phone durin the day as a school teacher.

Thanks

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

 

It all works via a text chat rather than phone so you just need to respond to each message within 48 hours of them asking them.

 

@Vanessa5 

 

The Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

Before we do it we do need to know if it appears as a credit on your account ?

 

It will not be a phone call you will receive as it will be a message via here so you will have 48 hours to respond to it when it is sent which should be tomorrow morning.

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Vanessa5
Topic Author
This message was authored by Vanessa5 This message was authored by: Vanessa5

Re: Bill

Thank you for your help in this!

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