0

Discussion topic: Bill

Reply
This message was authored by Pitcher This message was authored by: Pitcher

Bill

Hi there my service have been restricted and I can on 27 can you please unrestricted and payment extension until then as that when I get paid 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Pitcher 

Firstly, I’m afraid this is a customer helps customer forum and you’re not addressing Sky Customer Services. Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Be aware that if you allow your arrears to remain for 56 days Sky may terminate your account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend when the banks are closed and it may take longer over Christmas/New Year.

Also, any attempt to call Sky will result in you being prompted to pay first.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pitcher
Topic Author
This message was authored by Pitcher This message was authored by: Pitcher

Restricted

Hi there I get paid on Monday is it possible to unrestricted my moible please as I need to be able to make calls 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Restricted

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately not @Pitcher I have moved todays post into a thread you started before Christmas when you were given the answer. It hasn't changed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion