Discussion topic: Bill

This message was authored by: bathtub · ‎30 Dec 2022

Left sky in November and your still trying to take money out of my account ????

This message was authored by: Daniel0210 · ‎30 Dec 2022

@bathtub
I’m afraid this is a customer helps customer forum and you’re not addressing Sky Customer Services.

What service did you cancel?
How did you cancel?
Did you get an email confirming cancellation?
When was your last day of connection?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎30 Dec 2022

Bills are generated 14 days before billing date - if your service was still active (even if stopping the following day) then a full bill is generated, including the month in advance. Remember you have to give notice when cancelling - it's not immediate.

Next month's bill will generate the corresponding credit and should be automatically refunded in 6 weeks - earlier if you chase it.

I am just another Sky customer and my views are my own

Discussion topic: Bill

Bill

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