Bill says overdue after manual payment

[Caitlin3]

Hi,

so I was late paying my sky stream, they tried to take the money multiple times and at the time I didn't have it. When I did I paid it, my services weren't restricted but now it's a month later, I have paid a bill since then and I'm getting an overdue notice. 
when I go onto the details it says on both that they are paid in full.

how do I get this to change so they don't restrict anything without reason. 

thanks in advance 

[caesarome]

@Caitlin3 

I would give Sky a call about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home