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Discussion topic: Bill refund still not received after 4 weeks

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This message was authored by Witchhouse This message was authored by: Witchhouse

Bill refund still not received after 4 weeks

My account says Sky issued the refund on 17th February. But I haven't received anything (its now 13th March). I'm living overseas and the number to call keeps getting automatically cut off after 4 or 5 rings. No way of emailing Sky, or (apparently) calling them.

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Bill refund still not received after 4 weeks

Posted by a Superuser, not a Sky employee. Find out more

@Witchhouse I will escalate your post the Sky staff here, they can usually help with refunds without you having to call.

 

You will receive either a private message inviting you to chat or you may see a blue chat bubble appear on your screen(towards the bottom), it won't be Instant and once you start the chat you have 48 hours to respond(don't worry if you can't we can always re-escalate if needed).

-------- Please note i am not a Sky employee ----------
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Bill refund still not received after 4 weeks

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Witchhouse.

Thanks
Tom
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