Hello so on the 28th of December i had a sky bill that was due to be paid and because i do all my bills in person at the post office i was waiting for the letter and it did not show up im guessing it got stuck in the chrismas mail, so i rung up sky and talked to someone and they said they will send a new one out, last friday they then sent out the letter so on monday i went to go and pay it early in the morning. Now since ive paid it i have waited for them to turn me back on but they still haven't i have tried ringing up but i cant get past the ai bot speaking as it just tells me to pay the outstanding balance.Now when i go to the sky app it just says i need to pay my bill even though i have paid it , Also i have put a complaint in as i have been charged extra for paying it late when it was not even my fault. I would really appreciate it if anyone could help me out in this situation 🙏
Posted by a Superuser, not a Sky employee. Find out more
From previous posts, it's likely that now you've missed a payment, Sky will require you to set up an automated monthly direct debit or card payment before reinstating your service.
You should already have a continuous card payment or direct debit set up which would have prevented this occurring. The late payment fee being added is probably automatic and Sky will unfortunately see it as your fault for not having the required payment method set up.
As @Mark39 has indicated you will now have to set a direct debit or monthly card payment up to allow your services to be restored.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Posted by a Superuser, not a Sky employee. Find out more
Normally if you're more than 14 days late paying your bill, Sky will want you to pay next month's bill in advance, so depending on timing, possibly yes.
You could try contacting Sky via their social media presence (X or Facebook Messenger, I think) for confirmation.
If you have now paid your bill so there is no outstanding amount due on it then you will also need to setup your payment method again then you are waiting for the banks to clear this payment which hopefully should be in the next day or so.
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