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Discussion topic: Bill paid but services still restricted

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This message was authored by JaneDuxbury This message was authored by: JaneDuxbury

Bill paid but services still restricted

Hello so on the 28th of December i had a sky bill that was due to be paid and because i do all my bills in person at the post office i was waiting for the letter and it did not show up im guessing it got stuck in the chrismas mail, so i rung up sky and talked to someone and they said they will send a new one out, last friday they then sent out the letter so on monday i went to go and pay it early in the morning. Now since ive paid it i have waited for them to turn me back on but they still haven't i have tried ringing up but i cant get past the ai bot speaking as it just tells me to pay the outstanding balance.Now when i go to the sky app it just says i need to pay my bill even though i have paid it , Also i have put a complaint in as i have been charged extra for paying it late when it was not even my fault. I would really appreciate it if anyone could help me out in this situation 🙏

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This message was authored by Mark39 This message was authored by: Mark39

Re: Bill paid but services still restricted

Posted by a Superuser, not a Sky employee. Find out more

From previous posts, it's likely that now you've missed a payment, Sky will require you to set up an automated monthly direct debit or card payment before reinstating your service.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill paid but services still restricted

Posted by a Superuser, not a Sky employee. Find out more

@JaneDuxbury wrote:

i have been charged extra for paying it late when it was not even my fault.


@JaneDuxbury 

You should already have a continuous card payment or direct debit set up which would have prevented this occurring. The late payment fee being added is probably automatic and Sky will unfortunately see it as your fault for not having the required payment method set up. 

As @Mark39 has indicated you will now have to set a direct debit or monthly card payment up to allow your services to be restored. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
JaneDuxbury
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This message was authored by JaneDuxbury This message was authored by: JaneDuxbury

Re: Bill paid but services still restricted

So will i have to pay another £79.00?

This message was authored by Mark39 This message was authored by: Mark39

Re: Bill paid but services still restricted

Posted by a Superuser, not a Sky employee. Find out more

Normally if  you're more than 14 days late paying your bill, Sky will want you to pay next month's bill in advance, so depending on timing, possibly yes.

 

You could try contacting Sky via their social media presence (X or Facebook Messenger, I think) for confirmation.

 

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