Discussion topic: Bill is wring

This message was authored by: Lottys · ‎28 Dec 2022

Hi our bill is to high,it should be £23 a month, they give us 2 deals for hd and movies but we cancelled them a month before the free trial ended,please refund us the £23 over charge

Thank you

This message was authored by: caesarome · ‎28 Dec 2022

Did you get an email acknowledgement that they had been cancelled ?

What date did you call them to cancel ?

What date are you billed each month as it might be that the bill had been created before you cancelled so what does next months bill show ?

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This message was authored by: Daniel0210 · ‎28 Dec 2022

@Lottys

In addition to the information and questions from @caesarome you need to be aware this is a customer helps customer forum and you’re not addressing Sky Customer Services.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎28 Dec 2022

If they've been fully cancelled then the next bill should generate the corresponding credit - no refund needed.

I am just another Sky customer and my views are my own

Discussion topic: Bill is wring

Bill is wring

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