Bill inquiry

[Carrie1888]

Hi can someone help what it is my bill has went up and don't understand why. 

I have been trying to contact sky but not getting anywhere. Thank you

[GD1 · Accepted solution]

@Carrie1888  If your bill has gone up it will be likely be because of discounts ending, have you checked your previous bills and compared them to your current bill? https://www.sky.com/help/articles/bill-not-as-expected

[Carrie1888]

Hi thanks for replying back to me . I don't know what's wrong as my contract doesn't end intill next year. I will just keep trying 

[Daniel0210]

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@Carrie1888 wrote:

Hi thanks for replying back to me . I don't know what's wrong as my contract doesn't end intill next year. I will just keep trying 

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@Carrie1888 

Apart from the usual annual price increase (April in UK, December in ROI), your price shouldn't change unless your discount is ending or you change something in your subscription. 

[meckbev]

The bill in my Sky account is not the amount that is taken out of my bank account

[SKY1992bf]

@meckbev    I don't see how that's possible sky can  only take the amount the due bill is for 

what are the two amounts, also what's the description for the payment on your bank statement 

[meckbev]

The two amounts are: credit and debit £17.53 and taken from my bank account £35.56 which is a DD payment to Sky digital with a reference number and a mandate number.

One year ago I cancelled Sky TV for my late husband but kept the broadband, phone and mobile. The mobile I do not have any problems with, so it is the broadband and landline

[Mark39]

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@meckbev wrote:

The two amounts are: credit and debit £17.53 and taken from my bank account £35.56 which is a DD payment to Sky digital with a reference number and a mandate number.

One year ago I cancelled Sky TV for my late husband but kept the broadband, phone and mobile. The mobile I do not have any problems with, so it is the broadband and landline

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Can you post a screen shot of your bill, after obscuring any personal information such as your Sky account number?

[meckbev]

Thank you. I have taken a screen shot but I have no idea how to obscure the account number

[Mark39]

Are you able to scroll up the page a bit so that it's off the screen, before taking the screen shot?

[meckbev]

yes I have done that how do i get the pic to you please?

[Mark39]

When you reply to a post, there's a toolbar above where you type - use the camera button and you can upload a picture

[meckbev]

[caesarome]

You don't need to post a screenshot of this but what is the bill total for your previous and next bills ?