Bill enquiry

[HannahKauser]

Hi.

my direct debit gets took on the 26th of every month. But it hasnt gone out yet?? Is anyone having the same problem? 

[caesarome]

The 26th was Boxing Day so a Bank Holiday which means the payment would not be taken on that date. I would have thought it would have been taken either yesterday or today but there is the possibility that it could be taken tomorrow so what does your online bill say regarding this payment:

https://www.sky.com/manage/bill/

[Mark39]

I'm sure they are. Banks don't process direct debits on Bank Holidays. I imagine it will be taken within the next couple of working days.

[HannahKauser]

Thankyou.

[Stan+Hartley]

Yes mine also says it could be a late payment, not my fault if they haven't taken it.

[caesarome]

@Stan+Hartley 

Where are you seeing you might be charged a late payment fee as this should be the case if the direct debit hasn't been taken so what does your bill show here regarding this:

https://www.sky.com/manage/bill/

[Stan+Hartley]

It says payment overdue, late payment may result in a £10 charge.

Id pay it now via card, but if it comes out again I will be annoyed.

[SKY1992bf]

@Stan+Hartley  When was your payment due ?

[caesarome]

Are there funds available to pay it in your account @Stan+Hartley ?

[Stan+Hartley]

25th of the month, plenty of funds available, always are.

[caesarome]

There is two issues which stopped the direct debit from being taken on the 25th, firstly it was a Sunday when payments are not taken (along with a Saturday) and secondly it was Christmas Day, so as the 26th was Boxing Day and a holiday and Tuesday was a Bank Holiday the earliest it would have been taken was on Wednesday but as the banks are catching up with these payments it might not be taken from tomorrow onwards. If it isn't taken on Friday then the next day would be Tuesday as Monday is a Bank Holiday.

[SKY1992bf]

@HannahKauser @Stan+Hartley  I would expect your current bills to show as payment received as the billing cycle would have started on 21st of December for a 25th of December payment even though it wouldn't have left your back account until yesterday at the earliest due to the bank holiday 

so does it not show payment received?

[Stan+Hartley]

No it doesn't 

[caesarome]

Do you have access to online banking ?

[SKY1992bf]

@caesarome @Mark39  Don't know about either of you but something seems off here if current bill isn't showing as payment received which it should do if payment has been requested?