Discussion topic: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have it

This message was authored by: Johnnyroper · ‎10 Jun 2024

Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have it

This message was authored by: Daniel0210 · ‎10 Jun 2024

@Johnnyroper wrote:
Not yet. But just in case it does

@Johnnyroper
▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎10 Jun 2024

@Johnnyroper wrote:
Need service. May I have it

@Johnnyroper

Sounds like your services have already been restricted. Is that correct?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎10 Jun 2024

You might be Ok if you pay by a direct debit. Firstly because the payment will not be taken in a Sunday as it would be Monday at the earliest when the billing date falls on a weekend and secondly if the payment dies fail Sky will try for a second time 10 days later so no action on your part is needed if you do pay by a direct debit.

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This message was authored by: Johnnyroper · ‎10 Jun 2024

Not yet. But just in case it does

This message was authored by: Johnnyroper · ‎10 Jun 2024

Ah ok. Hopefully that will happen thanks

This message was authored by: Daniel0210 · ‎10 Jun 2024

@Johnnyroper wrote:
Not yet. But just in case it does

@Johnnyroper
▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have it

Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have it

Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

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Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

Re: Bill due yesterday. I'm don't get paid till this Friday. Will pay then. Need service. May I have

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