16 Jan 2023 03:34 PM
Hi I spoke to someone last week regarding my bill asking if I could pay in the 26th. It was ageed and I would pay the outstanding on that day and my new payment taken on the 26th of every month. Today all my services been stopped because I've not paid the bill but I'd already rang and discussed this
16 Jan 2023 03:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Lockside Unfortunately you were misinformed as the normal process is as follows
If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do
1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)
Or
2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)
Two important points about option 2
1. There is no guarantee that it will work as it depends on payment history
2. It is not applicable to mobile accounts
If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services
It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)
If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment
16 Jan 2023 03:46 PM
Posted by a Superuser, not a Sky employee. Find out moreAs explained above it's an automatic process and we've been told Skys agents can't override it. You are the second customer with this issue in the space of a few minutes.
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