Bill charges late fees

[SarahT5]

Hi Sky,

I was charged £33.15 this month. You charged me in the middle of the month previously but I do not get paid until the last working day of every month - I did say this several times.

i have now gone in and changed the billing date which I didn't realise I could do as frankly it's like fort knocks trying to get hold of a human to speak to someone and out changing this.

Can you please take this late fee payment off please as I feel this is unfair when I could not pay money when I'm waiting on my salary to come in?

Please refund and advise?

Many thanks 

Sarah Taylor 

[Daniel0210 · Accepted solution]

@SarahT5 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Theres no reason for Sky to remove a late payment fee if you were late in paying. Sky won't know a reason for the non/late payment.