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Discussion topic: Bill amendment

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This message was authored by Ashleigh29. This message was authored by: Ashleigh29.

Bill amendment

I was told my bill would be discounted because my wifi was down for nearly 1 week 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Bill amendment

Posted by a Superuser, not a Sky employee. Find out more

If you mean your broadband service, see Sky's help here regarding the compensation scheme and how it's paid: https://www.sky.com/help/articles/auto-compensation

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Bill amendment

Posted by a Superuser, not a Sky employee. Find out more

@Ashleigh29.  Automatic compensation is only payable 31 days after the fault was fixed and only from when you reported it 

 

so has this period elapsed 


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