Beyond frustrated

[Dnnygirl45]

I joined SKY a month ago after being offered a like for like package and left Virgin.

I have since been charged over double what i was quoted.

I spent 50 minutes on Friday on the phone to SKY being passed form department to department and ended up I believe spoeaking witrh 'Anne' in retentions who was going to investigate and get back to by today.

Needless to say 'Anne' has not called me back, I am now no further forward and have had over £150 taken from my account in ERROR

I am kicking myself for leaving VIRGIN and feel completely ripped off by SKY

[Daniel0210]

@Dnnygirl45 
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

[MarkGoldsmith]

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@Dnnygirl45 wrote:

I joined SKY a month ago after being offered a like for like package and left Virgin.

I have since been charged over double what i was quoted.

I spent 50 minutes on Friday on the phone to SKY being passed form department to department and ended up I believe spoeaking witrh 'Anne' in retentions who was going to investigate and get back to by today.

Needless to say 'Anne' has not called me back, I am now no further forward and have had over £150 taken from my account in ERROR

I am kicking myself for leaving VIRGIN and feel completely ripped off by SKY

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Your first bill or two will always be higher as with Sky you pay a month in advance so over the first two bills you are not only paying for the current time period but also for the following month.

[Dnnygirl45]

The person I spoke to said I had been put on the wrong package............nothing to do with higher bill due to intital billing cycle.

SKY have have billed me incorectly.

And nobody has called me back

ALso I dont undertstand why I am being charged by SKY AND SKY DIGITAL.

I asked for 1 bill for 1 package and that is not what I have been given anc charged for.

I work full time and simply dotn have hours to spend on the phone trying to get to speak to an actual humna being who can sort this mess out

I am inclined to cancel my DD altogether and then no doubt I will have and actual human on the phone chasing me for non payment

SKY are a complete nighmare to deal with and I would advise everybody to avoid and go to Virgin

[Mark39]

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@Dnnygirl45 wrote:

I am inclined to cancel my DD altogether and then no doubt I will have and actual human on the phone chasing me for non payment

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They wouldn't actually. Sky would just suspend your service, and your billing would continue as normal.

[caesarome]

@Dnnygirl45 

What do you future bills show that you should be paying ?

[Dnnygirl45]

Double what I was quoted over the phone

[Dnnygirl45]

And my non payment would continue as normal!!!

What a joke of a company

[caesarome]

You might want to put in a complaint in, give them the time and date you were quoted this price so they can listen to what was said to you:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Dnnygirl45]

I did complain........on Friday after a 50 minute call.

'Anne' told me she would pull up the original call to confirm what I was told.

She said she would call me back BY TODAY................no call

[caesarome]

I take it you didn't put in an online complaint as it is worth doing this as you should be contacted by someone.