@Caroline162
There is no number that you can call that will allow you to bypass the bots so when they ask you about you call either try saying cancel or saying nothing to see if that allows you to speak to someone.
There is also a messaging service available here that you might be able to use;
https://www.sky.com/help/articles/cancel-sky-tv
Select "No, I still need help" at the bottom of the page on the above link
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