Bernadette collins

[Bernadette8]

You have taken 2 payments my bill was £58 but you took £108 altogether that's out of order I need refund are I'm going with another supplier 

[Bernadette8]

I need my bill sorting you charged me twice out of order

[Mark39 · Accepted solution]

@Bernadette8 you're talking here to other customers, not Sky customer services. If you believe you've been overcharged (or do,you mean you've overpaid) it's something you need to discuss directly with S,y.

[Daniel0210]

@Bernadette8 

It sounds like you've possibly made an unnecessary manual payment. Is this correct?

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.