Been charged £20 for renewaling my package

[FacetyKatie89]

So I renewed my package once I was out of contract phoned sky about four different times as each time I've phoned my bill hasn't been what agreed on phone on my sky app after all this I've ended up with a fee of £20 which £10 has been credited towards it from sky but really don't understand why a customer of 11years has been charged £20 to renew my package when not in contract and I've just renewed my package with sky for a further 18months has I'm out of contract?

[Mark39]

While admin charges are included in your terms and conditions,  it's only recently that Sky have çharged then routinely. In essence they charge £10 per service agreeing a new discount deal.

[oj01]

@FacetyKatie89 This will certainly have been mentioned during the call and can often be negotiated away. 

[FacetyKatie89]

So why have I been been charged two lots of £10 fees 

[Mark39]

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@Mark39 wrote:

While admin charges are included in your terms and conditions,  it's only recently that Sky have çharged then routinely. In essence they charge £10 per service agreeing a new discount deal.

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[FacetyKatie89]

I've only renewed my package once since it coming to a end !!

[Mark39]

£10 per service . For example, if you have Sky tv and Sky Broadband, that's two services so £20.

[FacetyKatie89]

I have only one service my broadband is with some else!!