Balance in credit due to cancellation

[Nicole_Smith92]

It's been over 6weeks since cancelling sky and I still have not received my credit balance. I tried calling but keeps cutting out. Can I please get it escalated too revive my refund thank u

[caesarome · Accepted solution]

@Nicole_Smith92 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Nicole_Smith92]

@caesarome thank u so much 😊