Awful customer service nobody helps you

[Lea35]

Get left with no Internet for 9 days, when joining  for the broadband with no apology. Upgraded my tv package, engineer doesn't turn up. 

Bills are all wrong, 2 hours on an online chat to get it sorted and Instead my free sky sports and cinema offer for a month is took off and bills remained the same?! Rang up for another 2 hour phone call being passed around to 5 different operators nobody knows what they are doing, so they then remove my kids channel and charge me £10 admin fee !! I have spent over 8 hours trying to speak with complaint department and I don't think it exists? Nobody takes ownership of a complaint and deals with it? all I want to do is speak to someone who I can explain this absolute awful experience I am having in just trying to get my bills to what I agreed with the sales person !  I am loosing my mind I really hate sky. 

[caesarome]

Have you filled in this online form to register a complaint:

https://www.sky.com/help/complaints

[Lea35]

Hi yes many times thank you though. They reply to me saying we have tried to contact you but was unable too get in touch, (but they haven't !) and if I still require assistance fill it in again so I'm going round in circles. as the don't reply back it's a one way conversation on those forms .