Auto compensation payment not received

[Alan59]

It has been longer than 30 days and I still haven't received my compensation payment 

[caesarome]

What is this is regards to ?

[Alan59]

I received a message via my sky app saying I was due auto compensation because when they couldn't install sky broadband and I had to wait for another engineer but it never got installed.

[caesarome]

Have you checked your next couple of bills to see if they have a pplied a credit to either of them for this ?

[Alan59]

I've checked and it hasn't been added to any future bills

[caesarome]

It might be worth registering a complaint about this:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Mark39]

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@Alan59 wrote:

I received a message via my sky app saying I was due auto compensation because when they couldn't install sky broadband and I had to wait for another engineer but it never got installed.

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Do you mean your broadband still hasn't been installed?

[Alan59]

I gave up with getting it installed after waiting over a month to have 3 different engineers come out and say the same thing and put in a complaint to sky saying I no longer want it as I've been waiting over a month for it to be installed. They came back and said basically they will stop the installation completely and I will still be getting my compensation. And now I'm still waiting over the 30 days for the compensation