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Discussion topic: Auto Compensation - amount paid into sky acc. Not bank?

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This message was authored by Bhuna This message was authored by: Bhuna

Auto Compensation - amount paid into sky acc. Not bank?

I have received an amount for auto compensation to my sky account and would like it paid to my bank account but am not having any luck being able to get this sorted. I've tried online bot chat that won't put me through to live advisor and called customer service to get hung up by bot on phone & told to go online, has anyone had any luck with a similar situation please?

Tia 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Auto Compensation - amount paid into sky acc. Not bank?

Posted by a Superuser, not a Sky employee. Find out more

@Bhuna 
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account so it goes towards a future bill. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Auto Compensation - amount paid into sky acc. Not bank?

Posted by a Superuser, not a Sky employee. Find out more

@Bhuna Sky won't repay auto compensation to your bank account, unless your Sky account is closed.

Bhuna
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This message was authored by Bhuna This message was authored by: Bhuna

Re: Auto Compensation - amount paid into sky acc. Not bank?

Thanks for info @Mark39 & @Daniel0210 :)! 

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