Appalling Customer Service

[jambuster1974]

Has anyone else seen a real upturn in appalling customer services with SKY?  I have been a "subsciber" for over 20 years, recently "upgraded"/extended and I have'nt been able to get in touch with someone that understands/can hear or can resolve my issue (now issues), or exercise my "cooling off" I have raised a  complaint a week ago and have had no contact.  Fortunately, as there's broadband in the contract I have the OFCOM route and the clocks ticking but I spend 30 minutes on hold every night and the receiption once I get home is particulalrly poor so I can't conslude my issue(s).  I know they have given us this sandbox to play nicely in but if anyone has got any suggestions which isn't trying to call one of the many numbers I have already tried without success, I would appreciate it.

[Mark39]

Not without knowing what the issue is.

[caesarome]

What issues are you having ?

[Daniel0210]

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@jambuster1974 wrote:

if anyone has got any suggestions which isn't trying to call one of the many numbers I have already tried without success, I would appreciate it.

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@jambuster1974 

As you have Sky Broadband you just need to use the 150 number via your Sky Talk landline which are free calls to Customer Services.

[TimmyBGood]

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@jambuster1974 wrote:

 Fortunately, as there's broadband in the contract I have the OFCOM route and the clocks ticking 

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Note that Ofcom is the industry regulator, not adjudicator or ombudsman, and is always very reluctant to intervene in individual issues between providers and customers.

The complaints route is through Sky to resolution, deadlock or eight weeks duration, and then to the appointed ADR which in this case would be CISAS.

https://www.sky.com/help/articles/alternative-dispute-resolution