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Discussion topic: App saying ive payed my bill

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This message was authored by Mrs+heron This message was authored by: Mrs+heron

App saying ive payed my bill

I go on the sky app to pay my bill and it says it already pay but then when I go into my bank it is not pending what should I do 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron  Don't pay it yourself if it's saying paid sky are in the process of receiving it even though it hasn't left your account 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron 

What date is your normal payment date and how do you normally pay? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mrs+heron
Topic Author
This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

I pay on the 5th of each month by my card

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron do you not have a continuous payment method setup up as it sounds like sky has taken payment automatically from that

 

if you click on where it says payment received on your bill what date is shown 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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Mrs+heron
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This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

I go to the payment and it got a tick next to the amount that I've payed on the 5th

I don't think I've have 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron  personality I wouldn't do anything unless sky contact you directly 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron  Can you post an image of your sky bill ensuring you block out any personal information, so we can try and establish what has happened 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Mrs+heron
Topic Author
This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

But on the app it is saying sky's not received payment it is so confusing 

Mrs+heron
Topic Author
This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

Screenshot_20230406_190826_MySky.jpg

Mrs+heron
Topic Author
This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

Screenshot_20230406_190740_MySky.jpg

This message was authored by caesarome This message was authored by: caesarome

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

What does it say here against the bill:

 

https://www.sky.com/manage/bill/

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Mrs+heron
Topic Author
This message was authored by Mrs+heron This message was authored by: Mrs+heron

Re: App saying ive payed my bill

Zero 

This message was authored by caesarome This message was authored by: caesarome

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

If it is saying zero then the payment has been made so don't be tempted to pay it again.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: App saying ive payed my bill

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+heron  post deleted 

 

see post 14


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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