Discussion topic: App saying ive payed my bill

This message was authored by: Mrs+heron · ‎06 Apr 2023

I go on the sky app to pay my bill and it says it already pay but then when I go into my bank it is not pending what should I do

This message was authored by: SKY1992bf · ‎06 Apr 2023

@Mrs+heron Don't pay it yourself if it's saying paid sky are in the process of receiving it even though it hasn't left your account

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This message was authored by: Daniel0210 · ‎06 Apr 2023

@Mrs+heron

What date is your normal payment date and how do you normally pay?

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Sky customer since 2001
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NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mrs+heron · ‎06 Apr 2023

I pay on the 5th of each month by my card

This message was authored by: SKY1992bf · ‎06 Apr 2023

@Mrs+heron do you not have a continuous payment method setup up as it sounds like sky has taken payment automatically from that

if you click on where it says payment received on your bill what date is shown

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Mrs+heron · ‎06 Apr 2023

I go to the payment and it got a tick next to the amount that I've payed on the 5th

I don't think I've have

This message was authored by: SKY1992bf · ‎06 Apr 2023

@Mrs+heron personality I wouldn't do anything unless sky contact you directly

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎06 Apr 2023

@Mrs+heron Can you post an image of your sky bill ensuring you block out any personal information, so we can try and establish what has happened

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Mrs+heron · ‎06 Apr 2023

But on the app it is saying sky's not received payment it is so confusing

This message was authored by: Mrs+heron · ‎06 Apr 2023

This message was authored by: Mrs+heron · ‎06 Apr 2023

This message was authored by: caesarome · ‎06 Apr 2023

What does it say here against the bill:

https://www.sky.com/manage/bill/

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This message was authored by: Mrs+heron · ‎06 Apr 2023

Zero

This message was authored by: caesarome · ‎06 Apr 2023

If it is saying zero then the payment has been made so don't be tempted to pay it again.

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This message was authored by: SKY1992bf · ‎06 Apr 2023

@Mrs+heron post deleted

see post 14

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Discussion topic: App saying ive payed my bill

App saying ive payed my bill

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