Anout my bill

[Sebastian13]

Hello there my billing is incorrect 

[MightyQuinn]

Hi @Sebastian13   I'm afraid that you are only telling other customers (not Sky).

[caesarome]

@Sebastian13 

Why do you think it isn't so are you new to Sky ?

[Sebastian13]

Iam paying 43 £ and I should be paying 29 £

[MightyQuinn]

Hi @Sebastian13   So, are you new to Sky? The first bill will cover more than one month.

[Sebastian13]

I am existing customer mate

[caesarome]

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@Sebastian13 wrote:

Iam paying 43 £ and I should be paying 29 £

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@Sebastian13 

And are you new to Sky because this will have happened for one of two reasons

If you are new then your first bill will cover more than 4 weeks to will be higher.

If you are not new then it could be your discount has ended.

[SkylerBurden]

Compare your last "Correct" bill with the one you think is incorrect and as all Sky bills are itemised you'll see what has caused the increase

If your still unhappy with the amount then call Sky to discuss as other customers such as us can't help you will Sky billing issues

[Sebastian13]

Last bill was 43£ aswell I contact with them and they said the deal didn't go thro and they gonna correct it but it's still the same bill coming up and I will contact with them because I'm not happy with that thanks 😉 happy new year 

[SkylerBurden]

If you spoke to an agent and they advised they would correct it but did not then I personally would be raising a complaint also

https://www.sky.com/help/articles/how-to-make-a-complaint

Incorrect billing happens but if you spoke to an agent who advised they would resolve it and did not then you have grounds for a complaint as you now have to call back again

Ask for compensation for the issue not being resolved when you were told it would be