Annual increase 16.67%

[S99]

Hi.

New to sky and this forum so forgive me if this has been answered and I can't find the answer. 
I received an email this week to say my price will rise from £45 pcm to £52.50. An increase of 16.67%. 

I've read this is a normal thing for annual increase but is this bespoke per person or a set fee for all? It seems a drastic increase. 

thanks in advance 

[daveNOS · Accepted solution]

@S99 The price rise will be different for pretty much each customer due to the level of discounts in place, the bigger the discount the larger the increase will be as it's the list price that is subject to the rise. 

[PandJ2020]

All items have their list price increased by a set amount for everyone.

however, it will be a bespoke net increase depending on your particular discounts.

if you have broadband then you can move that penalty free within 30 days.

[S99]

Thank you 

[Jacqui193]

I too only recently joined Sky. Not a great experience so far. Not only have I had an immediate 20% price increase, I have yet to have the broadband element nearly 2 months in. Really wish I hadn't bothered. Exactly who has had this 6.9% increase?

[Mark39]

@Jacqui193 see the post marked as the Answer. The 6.9% comes from the average increase across the standard price (not your discounted price) of all Sky services.

[Jacqui193]

This is mis-selling. I specifically asked about the increase. Very unhappy about being misled. The so-called 'offer' was not an offer and somebody knew that!

[Mark39]

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@Jacqui193 wrote:

This is mis-selling. I specifically asked about the increase. Very unhappy about being misled. The so-called 'offer' was not an offer and somebody knew that!

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What did you ask? The way increases are applied is explained in the contract that you agreed to.

[PandJ2020]

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@Jacqui193 wrote:

The so-called 'offer' was not an offer and somebody knew that!

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If it's broadband then you can leave penalty free within 30 days.

[Jacqui193]

I signed up to an inclusive package at £65 to include broadband. I am currently receiving TV services which have already increased by 20% from £50 to £60. I still don't have the broadband. The TV package is ultimately useless without a broadband service. Heaven only knows what the eventual cost will be if ai do get connected to broadband. I definitely have services which I wouldn't have taken out if I had done an itemised order, rather than a shop order.

[MarkGoldsmith]

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@Jacqui193 wrote:

I signed up to an inclusive package at £65 to include broadband. I am currently receiving TV services which have already increased by 20% from £50 to £60. I still don't have the broadband. The TV package is ultimately useless without a broadband service. Heaven only knows what the eventual cost will be if ai do get connected to broadband. I definitely have services which I wouldn't have taken out if I had done an itemised order, rather than a shop order.

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Broadband and TV are separate services each with their own provisioning time.

Unfortunately with Broadband you are dependent on the OpenReach infrastructure, so if there is work required directly on your line for Openreach to set you up then this can certainly prolong things.

The standard broadband switching process from one provider to another on the openreach network is currently usually 14 days.

[Jacqui193]

We are approaching 2 months now.

[MarkGoldsmith]

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@Jacqui193 wrote:

We are approaching 2 months now.

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Ok so you must have been told what is causing the hold-up right? So what have Sky or Openreach told you?

[Jacqui193]

They turned up. Decided it was too wet/windy. Told us no space in box. Really?? Cancelled the order. The Sky shop which sold me the deal re-ordered. Have been given 2 dates, both cancelled. An update due 28/3. Presumably it will be cancelled again. I am having to keep on amending my contract with my old provider. Wish I hadn't bothered. I only needed Sky Sports.☹️

[Mark39]

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@Jacqui193 wrote:

Told us no space in box. Really?? ☹️

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Yes, that's entirely conceivable, I'm afraid. The green street cabinet to which your phone line is connected has a finite number of fibre optic connections to the exchange. Openreach can add further capacity to resolve it.