Am trying to book broadband but it is saying someone else has an account with my address which might

[Glennsut]

This is a rented house and the last person who lived here must be still on your records and am trying to get broadband but it will not let me log in 

[Annie+UK]

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

@Glennsut are you currently or have you been previously a Sky subscriber?

[Glennsut]

No not for a long time now 

[Mark39]

Try signing up without logging in, in that case. You'll need to create a new Sky ID later in any case. You may need to clear your browser cache or use your browser's incognito/privacy mode too.