3

Discussion topic: Am I able to withdraw my in credit balance?

Reply
This message was authored by lewlew959 This message was authored by: lewlew959

Am I able to withdraw my in credit balance?

Hello everyone,

 

I have just joined Sky Talk and Broadband. I have received automatic compensation regarding a missed activation date. Can I withdraw this rather than leave this on my account for future bills?

 

Kind regards,

Lewis


Best Answers
This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Am I able to withdraw my in credit balance?

Posted by a Superuser, not a Sky employee. Find out more

@lewlew959  Unfortunately compensation cannot be withdrawn and must be used against bills 

 

the only exception is if service has been cancelled in which case it can be withdrawn 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Am I able to withdraw my in credit balance?

Posted by a Superuser, not a Sky employee. Find out more

@lewlew959  Unfortunately compensation cannot be withdrawn and must be used against bills 

 

the only exception is if service has been cancelled in which case it can be withdrawn 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
lewlew959
Topic Author
This message was authored by lewlew959 This message was authored by: lewlew959

Re: Am I able to withdraw my in credit balance?

Oh that's a shame!

 

Thank you for responding 😀

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Am I able to withdraw my in credit balance?

Posted by a Superuser, not a Sky employee. Find out more

@lewlew959 

So that credit will be used towards the next bill and may be more bills depending on the amount and the bill amounts. So no money or less money will be withdrawn from your normal payment method. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion