Discussion topic: Am I able to withdraw my in credit balance?

This message was authored by: lewlew959 · ‎23 Aug 2024

Hello everyone,

I have just joined Sky Talk and Broadband. I have received automatic compensation regarding a missed activation date. Can I withdraw this rather than leave this on my account for future bills?

Kind regards,

Lewis

This message was authored by: SKY1992bf · ‎23 Aug 2024

@lewlew959 Unfortunately compensation cannot be withdrawn and must be used against bills

the only exception is if service has been cancelled in which case it can be withdrawn

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎23 Aug 2024

@lewlew959 Unfortunately compensation cannot be withdrawn and must be used against bills

the only exception is if service has been cancelled in which case it can be withdrawn

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: lewlew959 · ‎23 Aug 2024

Oh that's a shame!

Thank you for responding 😀

This message was authored by: Daniel0210 · ‎23 Aug 2024

@lewlew959

So that credit will be used towards the next bill and may be more bills depending on the amount and the bill amounts. So no money or less money will be withdrawn from your normal payment method.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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