All items returned after cancellation, still getting aggressive reminders.
Cancelled subscription from March 3rd 2025. Returned all required items and have got proof of postage and emails from Sky to say they have been notified that said items are on their way.
Still getting agressive emails and messages to say they will charge at the beginning of May if no items received.
Having look at the threads there would seem to be a constant problem with returned equipment despite having proof of postage and emails from you saying items have been recorded as being sent to you.
I SUGGEST YOU SORT OUT THIS ONGOING PROBLEM AND DON'T RESORT TO BULLYING TACTICS THAT ARE UPSETTING.
Re: All items returned after cancellation, still getting aggressive reminders.
Posted by a Superuser, not a Sky employee. Find out more
@Lesley+A To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
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