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Discussion topic: Agreement ended November but I’m getting billed until January is this right?

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Bowbow1
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Agreement ended November but I’m getting billed until January is this right?

‎14 Dec 2024 06:18 PM

My credit agreement for my iPad ended 23rd November so does it sound right to anyone that I'm still being charged a full payment December to January? Surely the November payment should've been the last one?

Any help or advice would be appreciated

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PandJ2020
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Re: Agreement ended November but I’m getting billed until January is this right?

‎14 Dec 2024 06:28 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you sure your agreement has ended?

 

Many think a Swap24 contract is 24 months (where it's actually 36)

I am just another Sky customer and my views are my own
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Bowbow1
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Re: Agreement ended November but I’m getting billed until January is this right?

‎15 Dec 2024 12:12 AM

Yes it has ended it states the end date as the 23rd November 2024 

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caesarome
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Re: Agreement ended November but I’m getting billed until January is this right?

‎15 Dec 2024 09:41 AM - last edited: ‎15 Dec 2024 10:04 AM

Posted by a Superuser, not a Sky employee. Find out more

Are you sure the payment is not for the iPad but is for the sim ?

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PandJ2020
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Re: Agreement ended November but I’m getting billed until January is this right?

‎15 Dec 2024 10:00 AM

Posted by a Superuser, not a Sky employee. Find out more

I'll guess you'll have to call Sky to see what's going on...

I am just another Sky customer and my views are my own
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Bowbow1
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Re: Agreement ended November but I’m getting billed until January is this right?

‎15 Dec 2024 10:40 AM

@caesarome and I don't have a sim for that only use WiFi.

@PandJ2020 thanks for trying though 

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