Admin charge for loyal customers???

[Xo1]

I am trying to  amend and renew my subscription  but after agreeing the new figure by removing   multi room  and new net price I am told by the agent I will be charged a admin fee to renew!! 13 years plus platinum customer with only a couple of free films  during that time and you want an admin fee, what a disgrace  when cheaper rates are available to new customers  anyway!! I think this charge is unfair and  quite frankly ridiculous!

[PandJ2020 · Accepted solution]

---

@Xo1 wrote:

 I think this charge is unfair and  quite frankly ridiculous!

---

Indeed - I tend to negotiate that away but sometimes they dig their heels in.

Cancel if you don't like the deal - they tend to rethink matters...

[PeteRG41]

Be aware that threatening to cancel can result in your account actually being cancelled.  I did try and strongarm them into further cuts, but they just said fine and started processing the cancellation.

As stated, asking for this to be waived sometimes works.