Admin Charges Again !

[JayVach]

Hi, I renewed my contract on 31/1/23. As part of the negotiation I was advised admin charges would be waived. Since then I have had 2 calls to Sky relating to future bills that bore little resemblance to the deal negotiated. £40 admin charges had been billed. One advisor credited the £40 but after submitting a complaint about callbacks that never materialised and speaking to a futher Sky employee, the £40m admin charge has been added back to my account. What is going on ? What do I do next ?

[caesarome · Accepted solution]

Fill in the form here to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Give as much detail as possible including the date and time you spoke to Sky so if needs be they can listen to what was said to you each time you called Sky about this.

[JayVach]

@caesarome Thank you for the link, I have never had a problem with Sky before but this getting tedious trying to explain what has been said during calls. Hopefully someone will listen to the original call of 31/1/23  🙂

[Lisa-P1987]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update - JayVach came to our chat but was able to work through the billing themselves with a complaints handler via the phone.