Address change

[Rach147]

Hi, how do I go about changing the address on my sky mobile account please? I'm due an upgrade but address on account is still at my previous address. I am unable to call again was on hold an hour today many thanks🙂

[caesarome]

@Rach147 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Rach147]

Ok great thanks I will keep an eye on emails tomorrow 

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to @Rach147 to chat.

[Francis.Fogbound]

How do I notify you of my change of address for the mobile phone account only, please, not Broadband.

[caesarome]

@Francis.Fogbound 

Do you need your address changing on your mobile account ?