Additional charge

[Claire132]

I have checked my bank account today and sky have taken out £80 even though my bill states around £40 as does any future bill I have with them - there seems absolutely no reason for the £80 - there are no add ons or additional charges on the bill. 

[Mr+Flibbles+86]

Hi there @Claire132 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Claire132 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks