Account

[Fedup29]

I want to change my package for a cheeper one ive just retired and cannot afford the package im on when ive called sky i cant get past the robot to speak to human .

[Mark39]

@Fedup29 welcome to this customer Community!

Try not responding to any of the prompts from the bot. Just remain silent, and hopefully you'll eventually be asked if you want to speak to an adviser. When you do, ask for the cancellations team.

[Daniel0210]

@Fedup29 
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.