Account

[Hudson2022]

Hi, I ordered an iPad over a credit agreement a few months ago and have only just realised the direct debit has been going out of my account and I've tried to access account and billing but it won't let me. 
Any ideas? 

thank you 

[caesarome]

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@Hudson2022 wrote:

going out of my account and I've tried to access account and billing but it won't let me. 
Any ideas? 

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Are you asking how to chnage the banking details you have provided, if so you can't do this until the first two bills have been paid then you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bill/change-payment-method

[Hudson2022]

when i try to link my new sky mobile account to my sky id.. it asks for surname, postcode and last 6 digits of bank account.

im putting them in correctly but it keeps saying  they dont reconise the information ive provided.

so the payment for my sky mobile hasn't been coming out of my account.

[caesarome]

@Hudson2022 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Tom-W19]

Hi Hudson2022

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Hudson2022]

Sorry I thought I did reply via the chat bubble 

[caesarome]

@Hudson2022 

Do you want the messaging team to be alerted again ?

[Hudson2022]

Yes please 

[SKY1992bf]

@Hudson2022  I've re escalated same rules apply has per link @caesarome  posted

[Greenfingers001]

Thank you for escalating this. We have sent @Hudson2022 an invite to chat 🙂 

[Tom-W19]

Hi Hudson2022

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.