Account restrictions

[Jim+Dickson]

Hi looking for some help, was trying to buy a new phone but every time i click on phone on website, its saying account restriced, it gives me the option to reinstate account and when id its says my account isnt blocked.

All my payments with Sky tv and mobile are up to date.

anyone ever had this problem and how would you get it resolved.

[caesarome · Accepted solution]

@Jim+Dickson 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Jim+Dickson]

thank you for you help

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jim+Dickson an invite to chat.

[Jim+Dickson]

At my wits end with Sky, my bill isn't due until the 15th of December by DD but it's saying on my account it's overdue! 
I am trying to upgrade my mobile phone but it's not allowing me cause it's saying there is restrictions on my account but gives me the option to reinstate and when I do this it saying my accounts not blocked.

i have tried online help for this and now spoke to 3 different people on the phone over the last 3 days who have not been able to help!!!! 

does anyone have a contact number where I can speak to someone in the uk and not a call centre were English is the second language.

[Daniel0210]

@Jim+Dickson 

What was the result of the chat invite that was arranged for you? 

[Jim+Dickson]

Lisa I don't know if it was you I dealt with on chat, my issue still hasn't been resolved and I've now contacted Sky on 3 different occasions over the last 3 days, I am getting absolutely nowhere and getting really frustrated, do you have a contact number for anyone in the uk I could speak to?

[Jim+Dickson]

They could resolve it there and then but said it was a problem on there side and told me to give it 24/48 hours, still got the same problem and now spoke to 3 different people who don't seem to understand what I'm telling them.

[Daniel0210]

@Jim+Dickson 

Calls are directed to the next available agent wherever they may be based. They should have received the same training. There is no separate phone number for a UK call centre.,

[Jim+Dickson]

Sorry that should say could not resolve it there and then

[Jim+Dickson]

I understand they should have the same training but they're just not understanding what I'm telling them and feel as if they are just fobbing me off 

[Daniel0210]

@Jim+Dickson 

Is the original chat invite still active? There's no update on the thread to say it's now closed. 

[Jim+Dickson]

No it's not when I last spoke to them after numerous excuses of what it could be I was told to wait 24 hours for it to up date, but still have the same problem 4 days later 

[Daniel0210]

@Jim+Dickson 

Would you like your post re-escalating to the Messaging Tem again or would you prefer to persevere on the phone (we understand call volumes are higher than usual at present)? 

[Jim+Dickson]

I'm done with them I'm over £250 a month for SkyQ and 3 mobile contracts, I will call them again tomorrow and if I don't get it resolved I will be cancelling everything that I can and returning phones, I don't care at this point if I have to pay any penalties, customer service is an absolute joke 3 different phone calls and spoke to 4 different people who just don't get what I'm telling them, I lost count of the amount of times i had to repeat myself