Account restricted, no unpaid bill

[Flo14]

I am with sky since the

[GD1]

@Flo14  Your post seemns to be incomplete, is it jst your account saying restricted or have all your services been restricted, there is a difference between the 2.

[Flo14]

Heya, thanks for your reply I am with sky since early this month and I have no unpaid bill, I have payment method set up, and Christmas Eve at 5,30 pm the telly went off and a message appear that I have to upgrade my subscription to view the channels that I have in my package, there is no option to upgrade, it says online my account is restricted, I am with them 2 weeks so no unpaid bill 

[caesarome]

@Flo14 

Your first bill is payable a few weeks after activation so does this show via your account as being paid:

https://www.sky.com/bill/tv-broadband-talk

[Flo14]

When I try to watch telly there is a message on the screen to watch this channel you need to upgrade your package but the channel I am trying to watch is already in my package I have no TV since Christmas eve

[Flo14]

Ya my account shows 0,00 owed 

[caesarome]

@Flo14 

It might be worth try this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If that doesn't work then to contact Sky tomorrow you will need to use social media:

https://helpforum.sky.com/t5/Community/Sky-Help-over-the-Festive-Period-X-and-Facebook/ba-p/4856186

[Flo14]

Thank u for getting back to me, are they open tomorrow 

[caesarome]

The second link I posted show the opening times for social media.

[Flo14]

Thanks a million u are star it wouldn't work still