Account restricted for no reason

[LaurenK]

Hello, I am a sky mobile broadband and talk customer. On the app I can view my mobile bills but says I don't have an active broadband and talk  account when I try to look further into this I am faced with a page that tells me the page is restricted. This has been the case for about a month now but thought probably some kind of technical error as I have been paying both bills each month by direct debit with no issues. The issue has come when I have tried to upgrade my mobile phone and been told my account has been restricted. All bill are up to date and the services haven't been restricted so a missed payment can't be the issue. Can't seem to find a number to contact sky so I'm left very confused and frustrated. any ideas? 

[caesarome]

@LaurenK 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thanks for escalating this. We’ve sent @LaurenK an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @LaurenK . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks