Credit refund

[caesarome]

@DanLeyla 

Is your payment method still in place ?

[hazey40]

So how long will it take if they've had to reset my payment method??

[hazey40]

Was told I'd get my credit refunded in 3-5 working days and its still nit been refunded anyone else had this?

[Daniel0210]

@hazey40 

Today is day 5 so there's still time. 

[hazey40]

Fingers crossed would come in handy with a baby 🙏🙏

[GD1]

@hazey40  Your duplicate thread raised in the mobile forum has been removed as you raised this question already in this thread.

[hazey40]

Not really a duplicate thread tho I was just stating that I'm still waiting for this refund that I haven't still received yet 

[Daniel0210]

@hazey40 

There was no need for another thread being started as you have this one and it's not connected to a Sky Mobile issue. 

Is the amount still showing as a credit on your Sky account? 

If you wish we can re-escalate this to the Messaging Team or alternatively you can call. 

[hazey40]

Yh I'd like to re escalate please 

[Daniel0210]

@hazey40 

Is the amount still showing as a credit on your Sky account? If it isn't it suggests the process to refund may have started, 

[hazey40]

No its not showing anymore but with it being day 6 now and I suffer rom bad anxiety since having my baby I get easily worried especially when I'm told 3-5 days and still nothing 😕

[Daniel0210]

@hazey40 

It seems the forum filters have removed your last post. I saw that it said the credit is no longer showing on your Sky account so won't be re-escalating it, You just need to be patient. 

[hazey40]

Been waiting for my refund since the 3rd of July and now its appeared back on my account getting really fed up with being messed around any help would be appreciated 

[Daniel0210]

@hazey40 

Again, your new thread has been merged into the original on the same subject. Do you wish the issue to be re-escalated to Sky again? 

[hazey40]

Yea please