Account in credit, refund

[caesarome]

@NC11 

You haven't quoted or tagged anyone so you might not get a reply but can we ask why you are excepting this credit, have you left Sky ?

[Jackie164]

Hi, yesterday i received an email telling me im due a credit refund. The phone number looks dodgy. And I've previously been subjected to a 'sky' scam so I really reluctant to phone this number. I cancelled sky last year. I've just faffed about with the AI robot, but they don't get what im asking. I've managed to log onto my old account and I have 58.77 in credit. And having read these posts I hoping someone can help me get it back into my bank, without dealing with a robot. 

[caesarome · Accepted solution]

@Jackie164 

Many people have received these emails and letters and if it addresses you by your first name and shows an 0808 number to call then it is from Sky. The reason you have been sent it is because of the credit left on your account and because there is no payment details left on your account so they will send you a cheque instead so you do need to call the number if you are still at the same property and have not moved.

[Daniel0210]

@Jackie164 

It has been confirmed by Community forum staff that these emails are genuine and they have probably been sent because your previous payment method is no longer active.

[Jackie164]

I have moved property

[caesarome]

@Jackie164 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[NeilT27]

I no longer have the DD set up that was on the original account. 

I moved back in with my elderly parents to take care of them. They have SKY so I took over their account and direct debit so had to close the DD that was linked to my previous account.

[Jackie164]

Excellent thanks very much 👍 

[caesarome]

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@NeilT27 wrote:

I no longer have the DD set up that was on the original account.

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@NeilT27 

You will be asked to setup the DD again so that the refund can be repaid via it so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[awilkinson84]

Good afternoon, I have left sky Mobile and have a credit on my account. I have no other sky products. Can I get a refund actioned for me please? My bank account is still linked to my account. Thank you

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jackie164 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[caesarome]

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@awilkinson84 wrote:

Can I get a refund actioned for me please? My bank account is still linked to my account. Thank you

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@awilkinson84 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @awilkinson84.

[Addie15]

We have also sent an invite to Jackie164 and NeilT27. Thanks.

[NeilT27]

Thanks Addie, issue resolved already 👍